1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
After processing, you will receive a confirmation email with your tracking information.

2. Shipping Time & Delivery Estimates

We currently ship within the United States and to selected international destinations.

United States: 5–10 business days

International: 7–20 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs clearance, or peak demand periods.

3. Shipping Fees

Free Shipping: Available on promotional offers or qualifying orders

Standard Shipping: Calculated at checkout based on shipping destination and order weight

4. Order Tracking

Once your order has shipped, a tracking number will be sent to your email.
You can track your shipment through the provided link at any time.

5. Shipping Delays

Delays may occur due to:

Weather disruptions

Carrier-related issues

Customs inspections

High-volume periods (holidays, promotions)

We appreciate your understanding in such cases.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.
We are not liable for orders delivered to incorrect or incomplete addresses.

If you notice an error, please contact us immediately at contact@randyproducts.shop
.

7. Lost or Stolen Packages

Once the package is marked as delivered, RANDY TRADE LIMITED COMPANY is not responsible for lost or stolen items.
Please contact the shipping carrier directly or reach out to us for assistance.

8. Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.

9. Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 48 hours of delivery

Provide clear photos of the product and packaging

We will assist you with a replacement or refund after review.

10. Important Notice for Returns & Refunds

If you plan to request a return or refund, please do not activate or use the device.

Electronic products that have been activated, used, or altered will not be eligible for return or refund.
To qualify for a return, items must remain unused, unactivated, and in their original packaging and condition.

11. Contact Information

If you have any questions regarding shipping, please contact us:

📧 Email: contact@randyproducts.shop

📞 Phone: +1 (617) 639-2104